Privacy notice

1. Who handles your information

Cevylo is a sole-trader business operating from the United Kingdom. Cevylo is responsible for deciding how personal information is used for its website, waitlists and MultiCam accounts (the data controller). For privacy questions or requests, contact [email protected]. You can also reach us at [email protected].

2. Requests for product access

When you request MultiCam access or Aftermovie Pro availability updates, we receive your email, the product you requested, signup source and date. Our email service also processes delivery and unsubscribe information. We use this to handle your request and send the product-specific emails you asked for. You do not need an account or a payment card to join.

Joining a product waitlist is not permission for unrelated promotional messages. You can withdraw your request by using the unsubscribe link in a waitlist email or emailing [email protected]. Withdrawing does not affect processing that was lawful beforehand.

3. Accounts, licences and support

• Account details: name, email, date of birth for the 18+ eligibility check, authentication information and an optional Instagram handle for beta support.
• Access records: plan and beta status, licence, activated device information, activation and last-seen dates, download date/version/count, edit usage and the versions and timestamps of legal acknowledgements.
• Support: messages and any diagnostic information you choose to provide. Please remove unnecessary personal information, credentials and private file paths before sending a report.
• Technical requests: hosting and security providers process information such as IP address, browser details and request logs to deliver and protect the service.

Required account fields are used to provide access and check eligibility. Without them we may be unable to create or activate your account. Instagram is optional and is not required to edit.

4. Why we process it

• Providing the service and steps you request before using it: account creation, beta access, authentication, licensing, downloads and support are processed to perform our agreement with you or take steps at your request.
• Requested availability emails: we rely on your consent when you ask to receive product availability notifications. You can withdraw it without losing an existing account.
• Legitimate interests: protecting accounts, preventing abuse, resolving support problems and understanding which website pages lead to access requests. We consider your rights and expectations when using information for these purposes.
• Legal obligations: responding to applicable legal requirements and maintaining records where the law requires us to do so.

5. Local editing and optional learning

Video, audio and Premiere project files are processed locally during normal editing. Account checks, updates and optional feedback or learning services use an internet connection. Where a beta build enables cloud learning, approved editing-style contributions can include genre, cut intervals, camera-role preferences, beat offset and software version. These are distinct from the footage itself and may be associated with your account.

Do not include private footage or other people's personal information in a support message unless it is needed for the support you request.

6. Service providers and overseas processing

We use Cloudflare for website delivery and downloads, Supabase for account and database services, and Resend for service emails. The site currently loads the Supabase browser library through jsDelivr, which receives the network request needed to deliver that library. Beta builds with cloud learning may also use Google Firebase. Authorised service administrators can access the information needed to operate and support Cevylo.

These providers operate internationally, so information may be processed outside the UK or European Economic Area. The service is not described as UK-only hosting. You can contact us for information about the providers, processing locations and transfer arrangements relevant to your data.

We may also disclose information where required by law or to establish, exercise or defend legal claims. We do not sell your personal information.

7. How long information is kept

Retention depends on the purpose. Waitlist information is needed while your access request is active. Account and device information is needed while we provide and secure your account. Support records are kept while resolving the issue and any related dispute. We may need to retain limited records for legal obligations or claims after an account closes.

After an unsubscribe, a limited suppression record may be retained to avoid emailing you again. Deleting an account is different from unsubscribing from emails. Contact us to request deletion or ask which records remain, why they are needed and when they will be removed.

8. Cookies and browser storage

The site uses browser storage for sign-in and account security. The website code does not load advertising pixels or a marketing analytics service. Read the cookies and storage notice for details. Optional tracking must not be added silently to an existing signup.

9. Your choices and rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information. You can object to processing based on legitimate interests and withdraw consent for requested emails. These rights may be subject to lawful exceptions. You can edit your profile and deactivate devices through your account.

Email [email protected] from your account address where possible. We may ask for proportionate information to verify that a request concerns your data. We normally respond within one month; we will explain if a lawful extension or exception applies.

You can complain to the UK Information Commissioner's Office. If EU GDPR applies, you can also contact the supervisory authority where you live, work or believe an infringement occurred. You do not have to contact us first.

10. Changes

The date above identifies this notice. Material changes to how information is used will be communicated appropriately. A revised notice does not turn an earlier access request into consent for new marketing purposes.